Since the hot potato of SaaS performance issues usually ends up in the lap of NetOps, having the right data can significantly help them hasten the remediation process. Typically when SaaS performance degrades, there can be 3 different scenarios:
- Scenario 1: Local network, device misconfiguration, or the path the data travels between
- Scenario 2: The SaaS provider’s side
- Scenario 3: Scenario 1 and Scenario 2 are happening simultaneously
With the right data, the responsible staff can choose the correct course of action in each scenario:
- Scenario 1: Remediate insufficiencies the local network might have. If there are none, contact the ISP and ask for remediation or a different subscription plan
- Scenario 2: Contact the SaaS provider and ask for remediation or a different subscription plan
- Scenario 3: Follow the steps described for the 2 aforementioned scenarios
To distinguish between these scenarios, Flowmon uses a non-intrusive method of network performance monitoring by collecting Netflow/IPFIX data. The solution provides network performance metrics from both the local side and the SaaS provider’s side.
In short, Flowmon outright tells you which of these 3 scenarios is your case.
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