User experience monitoring (or UXM) is an agentless and passive technology that monitors network traffic between users, web applications and backend servers. It measures a variety of metrics, such as network transport time as well as application response time for every user, every transaction and every application component end to end. It helps to track the overall user experience and drill down to individual transactions.Launch demo
The solution monitors application response for every user and transaction, end to end in real time, to optimize customer experience and help avoid loss of clients and reputation damage. The insight it provides will bring out the linkage between user satisfaction and business performance so that you can report the real value of your work to business leaders. Whether the problem is on the user, network, backend or provider side, the solution cuts time-to-resolve by hours.
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A technology complementary to UXM is synthetic testing. It uses scripts distributed across your environment, which actively and automatically test the application based on predefined scenarios. Synthetic testing is an excellent early warning detection system, as it works even in off-peak times, where there are no users interacting with the applications. In such cases, UXM cannot measure their experience, but synthetic monitoring can. It is used primarily to measure SLAs, compare them over different geographies or measure application availability. Synthetic testing is best used for 3rd party SaaS applications such as Salesforce or Office365.
Flowmon leverages a combination of synthetic testing and user experience monitoring based on measuring application telemetry as seen in the network. This ensures a holistic view of application availability and performance, creating the best approach to fill the gaps in visibility that come with the cloud. Furthermore, it minimizes losses caused by application infrastructure as well as users connecting to applications remotely.
User-centricity is the one thing all successful modern applications have in common. Whether the user is a customer or an employee, their experience can be instantly ruined by performance degradation, no matter how great the application is. The application delivery chain consists of many potential points of failure interconnected by the network, and ownership is decentralized across multiple IT departments or external providers. If downtimes are to be avoided and business productivity preserved, the knowledge of the problem’s root cause is essential.