Our support philosophy is “customer satisfaction comes first,” winning us a 5/5 ranking at Gartner Peer Insights.
Flowmon offers two support subscription options – Standard and Extended – to ensure the best possible performance of your solution and maximize your investment.
Next business day warranty*
On-site problem resolution by a certified technician by the next business day.
Regular updates and upgrades
All the latest updates and upgrades are available.
Extended hardware warranty
Up to 5 years.
Access to customer center, 8/5 support via phone or email, remote support over SSH, and expert network/security consultancy.
Threat intelligence for Flowmon ADS
Latest database updates essential for reliable zero-day threat detection.
24/7 phone support
Expert assistance is on standby around the clock.
Keep your hard drive
A failed hard drive replaced under warranty need not be returned.
High-priority case processing
Cases you open will be processed first.
Mission-critical 4-hour onsite HW warranty**
Failed mission-critical hardware will be replaced within four hours.
* Next business day hardware support of 100GbE network interface cards (applies to IFP-100000PROQSFP28, IFP-200000PRO-QSFP28) depends on current availability in the respective region.
** Availability may vary by country. Mission-critical 4-hour repair for hardware components does not include software configuration. Critical hardware components are stocked at a distance commensurate with 4-hour delivery.
*** Standard Support (formerly Gold Support) and Extended Support (formerly Platinum Support) are new names for the Flowmon Support offering. You can find detailed support overview in this document