Gold and Platinum supportWorld-Class Support

Our support philosophy is “customer satisfaction comes first,” winning us a 5/5 ranking at Gartner Peer Insights.

Flowmon support options

Flowmon offers two support subscription options – Gold and Platinum – to ensure the best possible performance of your solution and maximize your investment.

 GoldPlatinum

Next business day warranty*

On-site problem resolution by a certified technician by the next business day.

Regular updates and upgrades

All the latest updates and upgrades are available.

Extended hardware warranty

Up to 5 years.

Expert maintenance

Access to customer center, 8/5 support via phone or email, remote support over SSH, and expert network/security consultancy.

Threat intelligence for Flowmon ADS

Latest database updates essential for reliable zero-day threat detection.

24/7 phone support

Expert assistance is on standby around the clock.

  

Keep your hard drive

A failed hard drive replaced under warranty need not be returned.

  

High-priority case processing

Cases you open will be processed first.

 

Mission-critical 4-hour onsite HW warranty**

Failed mission-critical hardware will be replaced within four hours.

 

* Next business day hardware support of 100GbE network interface cards (applies to IFP-100000PROQSFP28, IFP-200000PRO-QSFP28) depends on current availability in the respective region.

** Availability may vary by country. Mission-critical 4-hour repair for hardware components does not include software configuration. Critical hardware components are stocked at a distance commensurate with 4-hour delivery.

Ask for premium support

Contact our specialist and choose the option that fits you.

Get in touch

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