Flowmon Gold Support is a comprehensive service ensuring customers full maintenance of their Flowmon solution deployment. Thanks to Gold Support you automatically receive the latest updates and upgrades, quick system maintenance, extended hardware warranty and a special ‘next business day on site’ support in case of hardware problems. With Flowmon Gold Support you can maximise your investment and guarantee the highest possible performance during the entire lifecycle of the Flowmon solution.
Next Business Day Warranty – a certified technician resolves your hardware problem on-site by the next business day;
the customer will receive the new hardware at half the price (saving 50%);
extended hardware warranty for 5 years; and
expert maintenance. Our support department is ready to help you with product configuration, system administration and resolving any problem that appears. The support includes access to the web customer centre, support via phone, e-mail, remote support over SSH and consultation with our network / security specialists.
Do you use Flowmon ADS in your infrastructure? With the Flowmon Gold Support programme you receive the most up-to-date, trustworthy databases for the precise detection of infected end stations or communication with botnet command & control centres. With Flowmon Threat Intelligence you also always have the latest detection methods so you can identify even zero-day threats and other unknown risks.
Flowmon Gold support can be purchased together with Flowmon licence or any time during the duration of your licence. The service is valid for 12 months and available for all Flowmon products. Once purchased Flowmon Gold Support can be prolonged before the expiration of the service. For more information about Flowmon Gold Support, please contact your Flowmon Partner or drop us an e-mail to firstname.lastname@example.org.
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